We offer multiple support channels to suit your preference:
Chat with us (fastest)
Tap the chat bubble in the bottom-right corner of any dashboard page
Our help desk can answer common questions instantly
If you need a human, the chat connects you with our support team
Typical response time: <2 hours during business hours
Book a Call
Schedule a video call with a team member
Best for complex questions, investment guidance, or if you prefer talking to a person
Available via the booking link in your Profile → Get Help section
Send an email to [email protected]
Best for document submissions, formal requests, or detailed questions
Typical response time: within 1 business day during business hours Monday to Friday, 9 am – 6 pm UK time (GMT/BST). Outside these hours, use the help desk for self-service answers or leave a chat message.
For urgent security issues (e.g., suspected unauthorised access or compromised 2FA), include "URGENT" in your message to ensure priority handling.